Saturday, October 24, 2009

Customer service is NOT dead...

I am on the generic Amazon dot com customer e-mail list. Occasionally users receive offers and suggestions for products based on their previous purchases and ratings at the site.

Several days ago I received an e-mail with this one, 100 Words for Lovers. as a featured product for me.

Any reader of this blog would know this is a product that might interest me, no surprise there. But what was a surprise was the fact it was tagged with a '1% Off' 'sticker'.

My gawd..!! 1 percent..!! Quick, do the math, six cents..!! Be still my beating heart..!!

Well, that was just too rich and too silly to let pass 'uncommented'. So I dug through the Amazon website, found the customer service email address and dashed off a quick note to them:

hey there...

I appreciate in these tough economic times that you are going all out to help the struggling consumer.

Your recent e-mail notice of a $5.95 book offered at 1% off is a great example. It is not every day that a consumer can save _six_cents_ on a purchase. I mean, every penny counts . . .I guess.

So thanks again.


I mean, I just had to thank them for their marketing savvy..!!

They state at the site that they will try to respond in less than 24 hours . . .and respond they did:


Thanks for sending us your comments! We want to provide service on a level customers will remember, and it's great to know we've succeeded.

We look forward to filling your next order!

Please let us know if this e-mail resolved your question:


Best regards,

Anu S.
We're Building Earth's Most Customer-Centric Company


"...and it's great to know we've succeeded."

Well, I guess I should have expected the 'form letter approach' rather than a 'yeah, that is a pretty silly offer, ehh..??' reply.

Go get 'em, Amazon dot com. You certainly wowed this customer.



D.B. Echo said...

I ordered some Irish Bath Salts for my mom for her birthday from a third-party selling through Amazon. After I placed the order and the purchase was processed, I received notification that I had been overcharged by $0.01. Shortly thereafter I received confirmation that my credit card had been crediteed with $0.01. When my credit card bill arrived, it clearly showed a line item for the $0.01 credit.

I have a feeling this whole refund cost more that $0.01 to process.

Mark said...

Try contacting them about something like review issues. That's even more frustrationg.

Amazon customer service is a joke.

Taking Heart said...

hahaha... got a chuckle out of me!